//////////////////////////////////////////////////////////////////////////
//// This content is shared by all Elastic Beats. Make sure you keep the
//// descriptions here generic enough to work for all Beats that include
//// this file. When using cross references, make sure that the cross
//// references resolve correctly for any files that include this one.
//// Use the appropriate variables defined in the index.asciidoc file to
//// resolve Beat names: beatname_uc and beatname_lc.
//// Use the following include to pull this content into a doc file:
//// include::../../libbeat/docs/getting-help.asciidoc[]
//////////////////////////////////////////////////////////////////////////

Start by searching the https://discuss.elastic.co/c/beats/{beatname_lc}[{beatname_uc} discussion forum] for your issue. If you can't find a resolution, open a new issue or add a comment to an existing one. Make sure you provide the following information, and we'll help
you troubleshoot the problem:

* {beatname_uc} version
* Operating System
* Configuration
* Any supporting information, such as debugging output, that will help us diagnose your
problem. See <<enable-{beatname_lc}-debugging>> for more details.

If you're sure you found a bug, you can open a ticket on
https://github.com/elastic/beats/issues?state=open[GitHub]. Note, however,
that we close GitHub issues containing questions or requests for help if they
don't indicate the presence of a bug.